Infrastructure Managed Services

Provides end-to-end managed services to clients in an outsourced format with well-defined service level agreements (SLAs), escalation processes and governance models. Whether your infrastructure is completely on-prem or in a hybrid structure, we will help run it, regardless.

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Our understanding of IT infrastructure management depends on knowledge of the specific components of IT infrastructure and the most important tasks associated with managing each component. IT infrastructure management is sometimes divided into three sub-categories of management: systems management, network management and storage management.

IT Infrastructure Management Components

In addition to the three main categories of IT infrastructure management, it can also be useful to understand the IT infrastructure as a composition of seven major components. IT infrastructure managers are responsible for the design, implementation, maintenance and retirement of each of these IT infrastructure elements:

1. Computer Hardware Platforms - Computer hardware includes client machines such as laptops and desktop computers along with server machines and mainframes.
2. Operating System Platforms - The operating systems that run on computer hardware platforms are the second component of IT infrastructure. Common operating systems include Windows, UNIX, Linux and Mac OS X.
3. Software Applications - IT infrastructure management is mostly focused on managing the physical components of IT infrastructure, but may exercise some oversight of the most important enterprise software applications. This typically includes applications that are critical for managing service delivery at the enterprise level, such as SAP, Oracle, Microsoft and others.
4. Data Management and Storage - Management and oversight of data storage components is one of the key function of IT infrastructure management. IT organizations may be responsible for managing the physical components of data storage, such as data servers, along with the software components used to organize databases (MySQL, IBM DB2, Oracle, and others).
5. Networking and Telecommunications Platforms - The IT organization's internal network falls under the purview of IT infrastructure management. It covers everything from virtual network software (Microsoft Windows server, Cisco, etc.) to the physical telecommunications infrastructure (telephones, routers, wiring, etc.)
6. Internet - Internet-related infrastructure is closely tied to networking and telecommunications components of IT infrastructure. Websites that are hosted on internal or external servers, cloud-based web applications, web software development tools and web hosting services are all part of the IT infrastructure.
7. Consulting and System Integration Services - IT organizations in businesses that use legacy systems may be engaged in implementing new IT infrastructure to update legacy systems with new applications that are more powerful and robust for the modern technological setting.

IT Infrastructure Management Best Practices

With IT infrastructure managers being responsible for the design, implementation, maintenance and retirement of each of the above IT infrastructure elements, it’s necessary to understand the best practices for managing them. These IT infrastructure management best practices include:

• Knowledge Gathering
• Creation of Standards
• Implementation of Standards
• Maintaining Consistency
• Documentation

Benefits of IT Infrastructure Management

The benefits of good IT infrastructure management boil down to financial and operational savings. These benefits include:

• Improved response times to changes in operations, disasters, and other disruptive conditions.
• Proactive measures stemming from more agile processes.
• Reduced financial costs from automation and better capacity planning.
• Streamlined employee operations and responsibilities to create work efficiencies.
• Reduction in app and system downtime.